They strategize, motivate, and encourage the team to leave it all on the field for our clients.
Sales & Marketing Ninja
Having helped companies expand internationally over the last 19 years, Clement brings extensive experience in signing and managing Global 1000 clients for software startups, including enterprise software and SaaS offerings. Clement enjoys bringing great people together and cooking for them.
Duncan has been an IT professional and entrepreneur for over 25 years. He has a multidisciplinary background that spans business development and systems integration, development, and support. Duncan played a significant role in the development of Ontario's electronic health record services, and he is an advocate of using health data to support clinical outcomes.
James has 15 years of experience in healthcare software development, architecture, and in development management. He has extensive experience in developing interoperability solutions, healthcare data capture and visualization software, and most recently mobile medical apps. He is a member and co-chair of HL7, and an editor of the HL7 FHIR standard. He is also the project lead for the HAPI Project, and smiles a lot.
Rhea has worked across many facets of IT over the past 15 years including sales, operations and most notably, project management. Her most personally rewarding projects in healthcare included integrating regional and provincial health records systems and infrastructure deployments with some of the GTA’s largest healthcare institutions. In her spare time, she’s usually in school for a class or two, and has a rather large Malamute puppy that loves her to bits.
The Team Players (Who Aren't Shy)
Smile CDR is carefully built, maintained, supported, and promoted by these and other super smart and passionate folks. If you would like to join our dynamic team, visit our Careers Board.
Sales Swiss Army Knife
Adam joined Smile with 25 years of executive digital health management experience. He has led technology and innovation teams at three national/multi-national health organizations and shepherded four startups to successful exits.
He sits on numerous boards and advisory committees and has won a number of prestigious awards including IT Professional of the Year (as named by peers). Currently, he is trying to break 12hrs on an IM, but work keeps interfering with his training. :)
Aditya found his passion in healthcare IT when he started working at Ministry Of Health and Long-Term Care. He then continued his journey as a Full-Stack FHIR Developer at Smile CDR. He is an excellent team player and a leader when it comes to solving healthcare challenges. Other than programming, he also likes to play outdoor sports and video games.
Alicia is a graphic design graduate of the YSDN program at York University. She is passionate about problem solving through design, and she specializes in making improvements to both the visual and user interface in order to enhance the user experience. Alicia believes in aligning herself with projects that serve a greater purpose, and she will help to make a positive impact on people’s lives. She also enjoys playing ukulele.
Anu fell in love with design when he was first introduced to photoshop during high school. Anu latter discovered his love for the human brain and graduated from UofT with a psychology degree. He is now a UX designer who learned that not only can he design, but he can combine it with his passion for the human mind. He loves figuring out the psychology behind intricate details and designing delightful experiences.
Compliance and Product Patrol
Bakul is a product manager turned governance and compliance professional in the Healthcare industry. She has over 4 years of experience and continues to grow with an innovation mindset. Bakul is pursuing a master's degree from Smith School of Business, Kingston, ON. She is a poetess and loves to read about philosophy. She is also in the middle of planning to think about writing a book.
When Beula is not recruiting, she likes to try out new things- new recipes, explore music, read from her choices of books or from her recent obsession with watching 'resin art' (I've tried a thing or two..long way to go). Beula also teaches ballroom & latin dancing on the side and practices few times a week.
Cait holds a Ph.D. and a Master of Bioethics and Health Law. With over 12 years of experience in healthcare research, Cait brings her passion for research and advancing knowledge in healthcare to Smile CDR. At Smile, Cait is responsible for research, insights, and analytics. In her spare time, you will find Cait training for her next Ironman race, trying to qualify for the Boston Marathon, and cooking meals with her friends and family.
Happy People Organizing Planner
Caitlin has been in service management and support for healthcare IT since 2012, bringing her passion for organizing, planning and strategizing into her daily work. As a graduate of Ryerson's Journalism program, she believes clear communication is always key, and offers support with a smile. Caitlin is also a fine art photographer, recipe tester, game enthusiast, and devoted pet parent of a household full of rescue animals. Share and Enjoy.
Non Nerdy IT Guy
Virtual Event Manager Youngster
Carl joined the Smiles team as Market Development & Event Manager in October 2020. Carl moved to Toronto from his hometown of Campbellton, New Brunswick to pursue his schooling. He recently graduated virtually from the University of Toronto from a Honours Bachelor of Arts. Carl loves swimming and going to the gym.
Data Integration Nerd
Charlie graduated from the University of Calgary with a degree in Computer Science. She fell in love with design and now designs delightful experiences for users! In her free time, Charlie likes video games, martial arts, and taking her dog Bun out for walks.
Dan has a passion for Healthcare IT having over 25 years of experience in the provider field (IT Director at a hospital in Quebec), Healthcare strategic consulting, and senior positions in the Healthcare IT vendor sectors. Dan feels it is important to give back and has been active in various Healthcare Board activities (Acute, Community, and Long Term Care), and as well as distributions of school and health supplies to the youth of West Africa. Passion? Experiencing new cultures through travel. And, oh yeah, canoeing as often as he can.
The Really Useful Engine
Like a really useful engine, Daniel will go above and beyond to ensure customers are happy, successful and smiling. He joins the Customer Success team eager to contribute to Smile's mission of #betterglobalhealth. When he's not running full steam ahead at Smile, Daniel spends his time as an avid bibliophile.
Deep is a Business & Integrations Analyst focused on client implementations of Smile CDR. With 5+ years of experience in startups, primarily as a Product Manager, Deep brings a varied experience to the table. Deep loves the Raptors, his wife and his family, in that order.
Derrick has over 20 years of experience implementing transformational and innovative solutions across jurisdictional and national healthcare settings. Derrick has led award-winning technology and government sector projects that generated significant benefits to citizens and industry. Derrick's passion to "connect the dots" and help others quickly establishes credibility and trust with everyone he meets.
Diederik is a software developer with [current_year - 2011] years experience in the healthcare and finance sectors. It's important to Diederik that his work be challenging, interesting, and impactful. He enjoys short-haired cats, taco-shaped pillows, and 1..*-player board games. He can type 379 CPM (76 WPM) with 100% accuracy; putting him in the 91st percentile. Diederik loves his mum.
US Healthcare Ambassador
Drew is an ex-software developer who helped create some major international software releases. 19 years ago he shifted into sales and marketing of software and services, primarily healthcare related. Drew has presented at international software conferences, such as HIMSS and AHIP, and has specialized in creating new healthcare sales practices. One of Drew’s major passions is creating music; he plays drums, harmonica, keyboards and more in a local Connecticut based bar band and uses his home studio to create original music and sounds.
Edward has worked in operations (and dabbled in projects and logistics) since 2014, and uses skills gained in chaotic start-up environments to help bring order to cross-team workflow and communication. He is excited to be part of the growing Smile team, and spends his free time with pets, tabletop games, and working on his car.
Eric is a Junior Backend Developer Intern on the Core Development team. He is a recent Applied Mathematics and Computer Engineering graduate from Queen's University. He is super excited to be joining the growing Smile CDR team! Outside of work Eric is a die hard Leafs fan no matter how many times they break his heart.
Professional Keyboard Toucher
Gary is a backend engineer specializing in Java and Python. He has an MSc in Computer Science from the University of Toronto and a wicked Linux setup.
Maestro de Minutiae
Garry has been building teams and running complex technology projects for, um, let's just say quite some time. He has worked in academia, with startup companies and fortune 500 companies and in recent years has been focused on the healthcare industry. He is a closet musician (electronic), scuba diver (if that ever happens again) and husband/father. He is foster-dad to Neeko, a standard poodle breeder for the Lions Club Dog Guides program.
Business Development Jedi
Hernan is an IT/Sales professional with over 20 years of experience in consulting, including government, law, and manufacturing. He thrives in challenging environments that require innovation and creative problem solving. Hernan's strong leadership, and analytical and problem solving skills deliver desired results for his clients. In his spare time, Hernan likes to play soccer in Toronto and cheer for his favourite team. Go Barcelona!
Product Glue Guy
Howard loves to learn from customers and helps create new products that deliver tangible business value. Before joining Smile, Howard commercialized technologies for pharmaceuticals leveraging computational modeling, high-throughput automation, and data science. He received his Ph.D. in chemistry from UBC and a Masters in Innovation & Entrepreneurship from Smith Business. Howard is also a Liverpool FC supporter--even when they are terrible.
Data Smuggling Lead
Huge data integration nerd. I'm passionate about guiding clients to what they need, which is often times different to what they want! I'm an avid home cook and a huge animal lover with 3 rescue dogs, and have fostered many others from differing background including Laboratory Testing and Meat Trades.
Ian is a software professional with over 20 years experience developing, implementing, and supporting solutions for the healthcare industry. He has significant experience with systems integration and order entry systems. He has been a leader and contributor and held both client-facing and back-office roles but is ultimately most passionate about finding ways to use technology to simplify and improve delivery of healthcare. Outside of work, Ian enjoys exploring the outdoors and getting his hands dirty with gardening and home DIY projects.
James has a degree in Biomedical Sciences but pursued a career in software development to take advantage of the exciting and challenging environment that working in tech provides. New to Toronto, he enjoys exploring the city’s amazing eateries and plays dodgeball and flag football in his spare time.
Senior Problem Solver & Scheduler
Jaime is a native Texan, born in San Jose, CA. Jaime comes from 10 years of Project Management experience in Healthcare RCM/Systems. At Smile CDR, Jaime is responsible for planning, executing and evaluating multiple projects and driving them through their entire life cycle. In his free time, Jaime enjoys running and spending time with his 3 cats.
Jason has been committed to advancing digital health for over 15 years, helping to launch and improve a wide range of solutions directly serving patients, clinicians, and health systems. At Smile CDR, the Product Management team helps to ensure that we remain focused on the problems where we can have the greatest impact.
The Other Jen Chan
Jen is the second Jen Chan to join Smile CDR. She is an artist-turned-developer who applies design thinking, empathy and user research to software development. She previously worked for an ad agency, some non-profit galleries, two startups, two universities, and a ramen shop.
With over 10+ years of healthcare IT experience in both development and tech leadership, Jennifer is an IT leader with extensive experience implementing innovative technology solutions to address complex healthcare problems at scale. Focusing on the intersection of technology and healthcare, Jennifer is a “Jenn-of-all-trades” who holds degrees in both Computer Science and Healthcare Administration, and has consistently leveraged her skills and experience to improve patient experiences and outcomes. In her spare time, Jennifer splits her time between trying to convince her dog Pixel to ride in a bike trailer and eating ice cream.
Ken has been developing software professionally for over 20 years. After completing a PhD in Mathematics at the University of Toronto, Ken wrote the code that published the Globe and Mail newspaper on the Internet. Ken has been designing and delivering Healthcare software for the past 10 years, focussed mostly on pharmacy and healthcare interoperability tooling. Ken recently led the delivery of a Canada-wide Healthcare IT Industry position paper on interoperability standards. Outside of work, Ken is an enthusiastic table-top gamer and hiker.
Lord of All Things Technical
With over 15+ years of experience in research, design, implementation and building operational models. Kevin is an IT Director with a proven track record in building public and private cloud architectures and is recognized for his leadership in developing a high performance, collaborative team that eliminates barriers and improves efficiency while delivering business goals and objectives.
I spend my time telling computers what to do. On good days, they listen.
I am Quality Assurance Analyst with former experience of developing apps for android and iOS platforms. I have 3 years of experience working as a Mobile Developer and 2 years of experience working as a Mobile Automation Engineer. I pursued master's and bachelor's degree in computer science. Moreover, I am holding Canadian degree in Post Graduation of Mobile Applications Design And Development.
Lalith Aditya Goga
Lalith Aditya is a certified Java developer who started his career in the Health Insurance industry in 2012. He has a postgraduate degree in Electrical and Computer Engineering from the University of Windsor. Apart from his passion for programming, he is a gamer and an excellent cook.
Token Keswick Resident
An independent contractor, PM, business development agent and relationship-focussed account manager for over 30 years, Lance focuses on the Ontario and Canadian health care market. As a co-producer of 5 children over those 30 years, Lance feels an obligation to help Smile CDR improve our healthcare system and provide a better experience for those five new end-users. Lance is honoured to work with the Smile CDR team to bring order and efficiency to clients in Ontario and the balance of the country that we call home.
Laurie MacDougall Sookraj
Like a swiss army knife for marketing, Lucy uses her tools to coach a team of passionate marketers. Together they: execute digital and inbound marketing campaigns; manage and enhance branding; develop content, stories and prose; coordinate events in person and from afar; cajole external resources and vendors, and so much more.
Ludmila has worn different hats on the IT industry for over 20 years; from TechOps, DBA, QA, BA, and Project Manager. She is passionate about delivering meaningful services along with creative teams. She loves dancing and exploring outdoors.
Luis de Barros
Luis is a seasoned IT professional with more than 20 years in the healthcare sector developing clinical business solutions, providing information security leadership and enforcing privacy controls. He is driven to come up with options that are both realistic and forward-thinking. In his free time he enjoys yelling at clouds and encrypting random prime numbers.
Random Code Generator
Luis Vargas is a recent University of Toronto Statistics and Economics graduate from Venezuela with a passion for programming. He is a hard-working developer who is passionate about software architecture, and excited to be Joining the Smile CDR team. Outside of work, Luis enjoys playing rugby and reading.
Mark has been developing software on and off for close to 15 years in various fields, including mobile gaming, finance, education, and healthcare. Passionate about open source and building things that improve people's lives, he firmly believes that software plays a central role in empowering both patients and caregivers. Outside of work, Mark is an amateur cheesemaker, woodworker, cat wrangler, and beard enthusiast.
Mark is a content marketer and copywriter who believes in the power of a good story to both communicate value and manipulate others into giving you snacks. After an undergrad degree in history from UWO, Mark worked in China as, variously, a teacher, interviewer, translator and digital marketer. Apart from helping to spread the good word about Smile CDR’s healthcare solutions, Mark enjoys staying informed about global issues and getting hopped up on MSG-laced street food.
Meagan is a QA and front end web developer. She has a BA from McMaster University in multimedia and english literature as well as a graduate certificate in interactive media management from Sheridan College. Meagan is passionate about creating applications that are accessible, usable, and make sense. In her free time, Meagan enjoys boardgames and cooking/eating breakfast foods.
Head Geek's Disciple
Natalia is a project manager with a BComm in Global Management from Ryerson University. She has experience leading software development projects in the healthcare industry, including the integration of a provincial health registry system. At Smile CDR, Natalia is responsible for planning, executing and evaluating multiple projects and driving them through their entire life cycle. Natalia thrives in a team environment and is enthusiastic about creating a positive workplace culture. Passionate about women empowerment, Natalia is the former President of Ryerson’s largest women empowerment network: Ryerson Women in Leadership (RWIL). In her spare time, Natalia trains the art of Ninjutsu and laughs a lot.
Front End Developer
Neil has a degree in Mechatronics Engineering but decided to pursue a career in web development because of the amazing opportunities to build beautiful websites, learn new things and tackle exciting and unique challenges everyday. In his free time, he enjoys watching endless cooking videos, and playing Spikeball!
Card Game Master
Omar works as a full stack developer, getting his career start at MOHLTC. Through a chance encounter with James & Duncan in his last year of studies, Omar turned a regular interest in programming to a passion for delivering quality applications that further push for #BetterGlobalHealth. When he's not at his desk solving the next healthcare challenge, he's travelling around the city, playing card games with friends, or messing around with his cat Lilith.
Jack of All Trades
Professional: Come from a medical application background working with Mohawk College IdeaWorks creating applications for clients such as the Ministry of Health, the government of Myanmar, and making a mobile gamified application for a virtual tour through Mohawk college called GoMohawk!
Free Time: Avid numismatic, enjoy creating/integrating home automation, and enjoy tinkering/fixing things on my own to figure out how things work.
Junior Front End Developer
I see myself as a hard working and fun loving person. I thrive on new experiences and stepping out of my comfort zone to learn what my strengths and weaknesses are, not only in work but in all aspects of life.
Ruslan has been in a field of IT more than 10 years until he realized that his real passion in programming. He relocated to Toronto in order to pursue his career as a Java Developer. He is never tired of learning and now his professional interest lies in the healthcare field. He is focused on developing his skills on HAPI-FHIR framework. Among his less professional interest is video gaming and playing guitar. He also a big fan of outdoor activities.
Ryan is a developer who previously worked at the Ontario MOHLTC developing health-related applications and at a law firm developing task automation scripts. In his spare time he trains jiu jitsu and is very invested in his dog's education.
Passion to taking "Care" of Promises, bucket list and ensure everyone is smiling on Pay Day. Supported Single Mothers in my community.
Sherin is a former IT professional who decided to learn about people's skills and competencies and matching them to tech roles that connect the individuals goals to an organization. Sherin manages all phases of full-cycle recruiting, from initial sourcing and screening through offer negotiations, placement, and onboarding.
IT Support Analyst
Steven is a full-stack FHIR developer. He recently graduated from University of Toronto, specializing in software engineering. From the four years at UTSC and nearly 2 years working in co-op, he has accumulated and solidified various skills pertaining to web development and developed an interest toward the healthcare field. He believes perfection should always be something to strive for but should never be a goal; a mindset he applies both professionally and to his interests outside of the IT industry, such as art and gaming.
Sylburn originally joined Smile to complete requirements for their Health Informatics degree, and are delighted with that decision. They now get to combine over 5 years’ experience in public health and public sector healthcare planning, with their I.T knowledge, to create solutions for the improvement of healthcare delivery.
Tracy had been leading and growing full-service HR teams for a very long time. Her expertise has been gained from many sectors including healthcare, start-ups and global organizations. Much of Tracy's 20+ years of experience has been focused on implementing full-service and creative HR solutions and business operations to help organizations thrive. In her spare time Tracy is known for, roasting her own coffee beans (aka coffee snob), finding new ways to fall off her bike, admirable attempts to stay atop of galloping ex-racehorses, losing at card games and saying yes to almost anything that looks fun.
The Foodie Accountant
Trenton is a motivated and result-driven qualified accountant with 10+ years of professional and corporate experiences in start-up, governmental and multinational organizations with expertise in financial audit, accounting, financial due diligence and operation management. When he is not busy crunching numbers, he enjoys exploring and trying different types of wonderful food.
Victoria is a strategic B2B Marketing guru with extensive experience in Marketing. Victoria is responsible for driving the development of comprehensive digital marketing strategies & plans across different channels. She is very analytic with strong drive for accuracy and flawless execution, high level of attention to detail and process orientation.
Don't Forget Our Furry Friends
Our furry friends make our lives better. When they aren't able to visit the office, we're HAPI to see glimpses of them in our video meetings.
Ash is a clingy cat who would lie down at your feet and block your path until he gets his belly rub.
Token Keswick Dog
Bun is a shiba inu living in Calgary, Alberta. His parents often wonder if he's secretly a cat. Don't let his playful smile fool you, he's actually Charlie's very strict supervisor.
Charlie, as typical Maltese dogs, is our chief security guard, always barking at any unusual sounds. Trying to hard to be friend with Bella the cat... Such a good boy!
Scratching Board Smasher
Scratching Board Smasher
Clarke, Maggie, and Tūī
CLARKE, MAGGIE AND TŪĪ
Clarke is a foster-failed ex-lab testing Chihuahua from Mexico. Maggie and Tūī are bionic canines with plates and screws in both of their back right legs after unfortunate accidents. All of them misbehave on the regular. You can follow them @the.threebestfriends on Instagram.
Cosmo was a rescue cat from the OSPCA in 2006 and is a survivor. He is a risk taker and enjoys making noise, receiving belly rubs and striking a pose.
Chief of Security
Darma grew up on the streets of Playa Del Carmen, Mexico and relocated to Toronto in order to pursue a career in the fast growing field of health information management. Her responsibilities include security, employee wellness, and napping. Darma has earned a certificate of foundational skills at the When Hounds Fly academy and has passable recall skills. She is still unsure as to who is a good girl.
Ball Control Specialist
FIFA grew up on the rolling hills of Bradford, Ontario and recently relocated to Toronto to continue her career in the area of undercover security. FIFA’s area of expertise are in Snack Sniffing and Lunch Disposal. Fifa was trained by Rio a Rottweiler/German Shepperd mix, in the art of Coyote avoidance. FIFA also has extensive experience in being a “Comfort Dog”. You can follow FIFA on Instagram @Fifa_TheWonderDog.
Franny, Blue and Khloey
Franny, Blue and Khloey
Franny (8), Blue (7) and Khloe (6 months) are the children of Jaime Cummins. These three rascals have all different personalities and keeps Jaime on his toes. They all enjoy napping while Jaime is hard at work bringing in the food and shelter for these furbabies.
Snack Inventory Control Specialist
Snack Inventory Control Specialist
Hazel and Diederik have an understanding.
Social Media Guru
Originally a resident of Mississauga, Juju now lives in Durham where she happily greets all passers-by. She spends hours a day practicing the best poses and knows how to get all the attention. She has a decent sized wardrobe of fashionable sweaters and coats, and spends her spare time playing with her big little sister, Mishu.
Kermit the Dog
Loves long walks on the beach, cuddling, smelling new friends and taste testing whatever falls on the floor. A whopping 11lbs, Kermit the dog fancies himself as a full size Irish Wolfhound and still refuses to accept his mixed terrier heritage.
Deputy of Floofy Walks
Though Kona grew up in Regent Park, her first job was with the Toronto Humane Society as part of their pupper engagement and wellness events where she was first introduced to working with employees in healthcare. Her floofiness has been loved by many in person and on her mom's instagram account. Ensuring daily walks is part of Kona's routine, and can be quite vocal if things are running late. She reminds everyone during walks to take time to smell around the flowers and - SQUIRREL!
Lars is a Kooikerhondje. Ya, I've never heard of that breed either until I met Lars. His favourite things in the world are to watch the raccoons walk along our back fence and play with his yellow ball.
Maverick is a cross between a Ragdoll and Mainecoon, weighing upwards of 25 lbs. He was found amongst hay bales in my horse barn, but quickly became a domesticated cat. Maverick is super cuddly and would prefer to be carried at all times. When he's not sleeping, Maverick is eating or trying to convince someone to feed him.
Dog lover and water hater. Too intelligent for her parents. Branch manager of the household; Head officer of house watch.
She is a fun loving, very energetic, playful, 1 1/2 year old puppy (April 2021). She loves running around our backyard, playing fetch, hikes, and being obnoxiously affectionate at the most inappropriate times. She is a rescue from https://www.fetchandreleash.ca/
Overly Eager Intern
Hailing from northern Quebec, Mishu relocated to the suburbs of Durham to learn anything and everything she can. Especially skilled at Toy Retrieval and Bug Hunting, Mishu spends her free time going wherever she can as fast as she can, or doing nothing at all.
Rescued from the streets in 2011. Fond of naps and people watching through windows.
Neeko is part of the Lions Club Dog Guides program . After starting her training to be a service dog she was so perfect she was promoted to breeder (aka Handmaid) so they could make more puppies just like her. She had her first litter of 9 pups in March 2020. She came home exhausted. In her spare time she studies high-order mathematics, practices 3-dimensional Sudoku in her head, and barks senselessly at squirrels.
Chief Barketing Officer
Pixel is an Old English Sheepdog hailing from Waterloo, Ontario. She is a member of an exclusive invitation-only private members club catering to puppies born to a life of belly rubs. An experienced leader and independent thinker, she’s been herding her team of stuffed lambies for over 2 years and isn’t afraid to push back when upper management asks her to “come”. She says the secret to her success is "bark bark bark". Pixel spends every second of her spare time waiting for leftover ice cream.
Adopted from a granny, who was being moved to an LTC 7 years ago.
Most friendly cat you will ever meet. Loves everyone and everything.
Not entirely well known fact: Doberman's are ridiculously affectionate.
Tequila is a rescue donkey who lives at the Donkey Sanctuary of Canada in Guelph, Ontario. We are a team of animal lovers, and we proudly sponsor her. You should too! Learn more about Tequila here: https://www.thedonkeysanctuary.ca/donkey/tequila
Wiener's human is The Other Jen Chan. He has six toes on each paw. He was rescued from a hoard of 300 cats in a barn in Montreal. He has agreed to sit on command in exchange for food.
Wilma the wildest pup they could find - rescued Tina in 2019. Wilma loves going for wild uncontrolled sprints through the neighbourhood! Large, loving, 150lb lap dog that has no idea how big she is. Wilma loves cuddles and belly rubs. Fans include: drive thru attendants at the local Tim Hortons.