MANAGED SERVICES
SIMPLY, FLEXIBLY, AND BOLDLY GO LIVE.
The Premier FHIR®-based Health Data Fabric Solution, hosted and fully managed by Smile Managed Services, so that you can focus on your business, not IT maintenance.
The Service Package
Smile Managed Services provides efficient implementation, operation and support services for your cloud-deployed Smile Digital Health Solutions.
Streamlined Implementation
Experts in Smile, FHIR®, and HDF (Health Data Fabric) efficiently set up your instance - tailored specifically to meet your needs.
Resilient and Agile Operations
A dedicated Smile Operations & Cloud Engineering team is at your service, providing you 24/7, 365 Application, Infrastructure, and Security Support & Monitoring.
Speedy Support
24/7, 365 Premium Support is on stand-by, providing you with robust application support, guaranteeing your peace of mind.
Managed Services Features
Data Recovery & Backup
✔︎ Disaster Recovery Plan
✔︎ Back-Up Policy & Strategy
✔︎ Read Replicas
✔︎ Cross Region Warm Stand-by
✔︎ Redundancy
Robust Security
✔︎ 24/7 - 365 Security Monitoring
✔︎ ISO 27001:2013 Certification
✔︎ ISO 13485:2016 Certification
✔︎ Vulnerability Scans & Patching
✔︎ Security Reports & Access Reviews
Performance & Metrics
✔︎ 99.95 - 99.99% Uptime Guarantee
✔︎ Performance Benchmarks
✔︎ Periodic KPI Reports
✔︎ Horizontal & Vertical Scaling
✔︎ Web-based Dashboard
People
Decades of Cloud & FHIR Expertise
Our team bolsters decades of experience standing up and maintaining Health IT (HIT) systems, not to mention our subject matter expertise in our products and FHIR, and skilled cloud engineers. With the Smile team at your service, you can be at peace knowing your environments will be taken care of, no matter what gets thrown your way.
Performance
Unmatched. Best In Class. Industry-wide
Our platform is the most scalable, secure, enterprise-size of its kind in the world. With our managed services offering, you can expect no different, with:
-
Guaranteed SLAs
-
Streamlined Governance & Compliance
-
24x7 365 Premium Support
-
Industry leading security certifications, such as SOC 2® Type 1, ISO/IEC 27001, ISO 13485:2016, and HITRUST®
Partnership
Cost Effective & Flexible Approach
We know that every client's needs are different, and a one-size-fits-all approach doesn’t cut it. That’s why Smile provides a flexible environment to fit around all your scaling needs, paired with our transparent and cost-effective pricing. On top of that, we can help identify additional areas in your IT systems for improving efficiency, helping you achieve greater ROI.