As a health technology company, Smile Digital Health's goal is to reduce barriers between information and care. We harness the power of open standards while building health IT solutions. Our data and integration platform fuels healthcare’s digital transformation by giving organizations the ability to meaningfully share health data. Healthcare advancement cannot happen without interoperability.

Choosing an IT solution is a complex and costly decision-making process. It requires balancing budget constraints with the need for innovation and regulation compliance with ease of implementation. You need a trusted vendor. With many companies offering the promise of expert solutions, how do you evaluate vendors to determine whether they can deliver on their promise of interoperability?

Smile Current Certifications

Reviewing the list of external certifications and proven standards a company has achieved would be a good starting point. These certifications are awarded to companies who have proven discipline in the end-to-end process and product management. To achieve and maintain an external certification is not quick; it is a long process that requires investment of time and resources. It is similar to building trust and credibility, which take time to establish. Considering the effort involved in achieving any certification, one can look at a list of available certificates as a tangible proof of commitment to delivering the best service for the clients.

Successes And Milestones

November 1, 2022

Growing Expertise and Capabilities with Alphora Acquisition
Never-Ending Expansion

Powered by the world's most advanced health data fabric, Smile Alphora is the first major expansion under the company’s new Smile Digital Health umbrella. Leveraging the power of FHIR, the new clinical reasoning capability is able to quickly and accurately generate insights that efficiently improve patient outcomes. 

October 12, 2022

AWS Foundational Technical Review and Amazon HealthLake Connector Partner
Best-in-Class Compliance

Expanding on work with Amazon Web Services (AWS), Smile has passed an AWS Foundational Technical Review (FTR) and has achieved Amazon HealthLake (AHL) Connector partner status in the AWS Partner Network (APN). With Smile running on AWS, users can be confident that they are meeting regulatory and compliance requirements in the US and the EU when they store and share their sensitive health data via the best-in-class data fabric platform.

September 27, 2022

No. 41 on The Globe and Mail's fourth-annual ranking of Canada's Top Growing Companies Unprecedented Growth

Smile is named one of Canada's Top Growing Companies based on its three-year growth of 1112%. A huge achievement on their journey to power digital transformation in the health IT industry.

August 17, 2022

Drummond Payer and Patient Access FHIR API Certification (Patient Clinical Data Badge) Exclusively Compliant

Smile received the Patient Clinical Data badge as part of Drummond Group’s Payer and Patient Access FHIR Certification Program, powered by Touchstone. An achievement that certifies Smile’s FHIR implementations for the CMS payer market, and availability of patient clinical data via the Patient Access Application Programming Interface (API). 

July 12, 2022

First Digital HEDIS® Engines Recognized by NCQA - Partnership with Astrata
Game-Changing HEDIS Solution

Astrata and Smile achieve The National Committee for Quality Assurance (NCQA) certification for their next-generation digital quality measurement engine. eMeasure is one of the first digital Healthcare Effectiveness Data and Information Set (HEDIS®) engines to be recognized by NCQA. This solution is focused on supporting health plans as they move to HEDIS digital quality measurement, an important step in the transition to value-based care. 

July 6, 2022

 2022 Microsoft Canada ISV Breakthrough Partner Impact Award Winner 
Bettering Canadian Lives

Topping the list of the Annual Microsoft Canada awards, Smile is recognized as a distinguished Microsoft partner, focused on bettering the lives of Canadians through skilling initiatives, delivering excellent customer service and embracing digital transformation leveraging Microsoft technology

June 30, 2022

HITRUST® Certified Status
HIPAA Compliance Confirmed

Becoming Health Insurance Portability and Accountability Act (HIPAA) compliant, the gold-standard accreditation for information risk, affirms Smile’s ongoing commitment to protecting sensitive information and places Smile Digital Health among a select group of organizations that have achieved the highest data security standards.

June 14, 2022

System and Organization Controls (SOC) 2® Type 1 Attestation
Trusted Design Controls

Smile meets the criteria for managing customer data based on five trust service principles: security, availability, processing integrity, confidentiality and privacy. The Type 1 report validates the suitability of the company’s design controls, including its management and the controls in place, within a specified period of time.

June 7, 2022

Diameter Health and Smile Digital Health Enterprise FHIR Initiative Partnership
Speed Time to Value

A partnership that allows organizations to implement Diameter Health’s Fusion technology for Upcycling Data™ along with Smile’s Clinical Data Repository (CDR) capabilities. These flexibly integrated components can be seamlessly deployed into an organization’s existing enterprise data architecture.

May 4, 2022

Adoption of Smile’s Open-Source FHIR Solution Enhances Development of DermSecure® Fundamental, Immediate, and Impactful Patient Care

MedX Health Corp., a global leader in teledermatology, and its technology partner, Blanc Labs, announced the interoperability of the MedX artificial intelligence (AI)-based teledermatology screening technology, DermSecure. Dermatologists gain opportunities to detect skin cancer earlier with this cloud-based telemedicine and patient management platform that leverages Smile’s Open-Source FHIR® Solution.

March 22, 2022

Red Hat OpenShift Operator Certification
Exclusive Cloud Experience

Achieving Red Hat’s standards of interoperability, security and life cycle management certification validates Smile as a leading FHIR-based data liberation platform.

March 3, 2022

Smile's Leading Interoperability Solutions Now Available on Amazon Web Services
Two-in-One Cloud Experience

Being part of the AWS Partner Network (APN) means Smile can further ease the burden customers face in meeting the CMS mandate deadlines. With the ability to now deploy on AWS, Smile is further reducing the IT barrier between information and care by streamlining and condensing the use of multiple services. 

August 17, 2022

ISO 13485:2016 Quality Management System Certification for Medical Devices
Quality without Compromise

Consistently meeting customer and regulatory requirements through excellence in software design, production, installation and servicing processes demonstrates Smile’s ability to provide medical devices and related services.

December 14, 2021

Drummond Payer and Patient Access FHIR API Certification (Provider Directory API Badge) Coordinated Care Made Simple

Smile’s Provider Directory Certification affirms end-to-end functionality to support US health interoperability standards by verifying our platform’s support of intuitive, user-friendly care coordination for Patients and Providers.

November 17, 2021

Deloitte’s Technology Fast 50™ ‘Companies-to-Watch’ Acknowledgment
Watch Innovation Grow

Recognition for Smile’s swift growth and commitment to creating superior technology is just one step in becoming leaders in innovation. We walk the walk and devote a significant portion of our operating revenues to creating proprietary technology and intellectual property.

September 9, 2021

ISO/IEC 27001:2013 Information Security Management Certification
Peace of Mind Prioritized

Smile has been recognized for its ongoing commitment to protecting the integrity and confidentiality of stakeholder health data through adherence to stringent information security management controls. Our rigorous policies, procedures and other controls help manage risk and secure data assets for people, processes and technology.

August 24, 2021

20 Successful Deployments for CMS’s Interoperability and Patient Access Final Rule Milestone Empowering Patient Futures

Our successful CDR implementation across 20 US Payer databases ensures Payers adhere to new CMS API requirements designed to ensure health plans securely share claims and other health information with patients in a user-friendly, electronic format.

August 5, 2021

$20 million Investment
A Healthy Investment in Our Bright Future

$20 million in Series A growth capital funding will be used to develop new innovations in healthcare and clinical data management that extend beyond interoperability.

June 9, 2021

Drummond Payer and Patient Access FHIR API Certification (U.S. Drug Formulary Badge)
Groundbreaking Access

Smile is the first company to receive this Drummond certification, validating the platform as being fully compliant with the HL7® US Drug Formulary FHIR Implementation Guide referenced in the Patient Access API requirements of the CMS Final Rule. 

April 9, 2021

KLAS Highlights Smile in the Emerging Technology Spotlight 2021
Emerging into the Technology Spotlight

KLAS Research features Smile on its April 2021 Spotlight Report with a focus on Smile customer experience, strengths and challenges, KLAS' Points to Ponder, Smile company profile and solution technical specifications.

February 10, 2021

IDC Ranks Smile in the Leaders Category Among Customer-360 Data Platforms for Payers.
At the Forefront of Interoperability 

According to IDC analysis and buyer perception, Smile is positioned in the “Leaders” category, recognizing us for demonstrating Leadership in Privacy, Identity Management, Architecture Flexibility and Growth Potential.

June 15, 2020

Representative Vendor in Gartner’s CMS Interoperability Report
Compliance and Beyond

Smile was named as a representative vendor in Gartner’s “Prepare for CMS Interoperability and Patient Access API Compliance for US Healthcare Payers” report, which reviews key challenges and provides recommendations for Pyers who want to ensure successful compliance with the CMS Interoperability and Patient Access final rule.

A Note on Regulations

Innovation and legislation around open standards in healthcare are evolving rapidly. Smile has chosen to undergo and invest in the certifications and audit processes above, even though they are not current industry requirements. As a leading edge technology company we are at the forefront of innovation. We stay abreast of new regulations in order to serve our customers better. We are proud to offer a complete health data integration platform that is reliable, innovative, open, credible, and future-oriented.